OSSS Cancellation Policy

Cancel anytime, no trick, no gotchas. If you use our products we expect to be paid, obviously. Do you work for free? We donā€™t. But we want happy customers who want to use our products, not captives who have to. So, we make it easy for you to cancel your account directly, anytime you want.
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Last updated: March 2025

1. How Do I Cancel?

2. What happens when you cancel an account?

3. What happens to our data?

4. OSSS initiated cancellations

1. How Do I cancel?

We sell subscriptions on a monthly or annual basis and you may cancel your subscription anytime.  Account owners can follow these instructions to cancel:

 

From our website navigate to the footer (bottom of the page) and select ā€œManage Subscriptionā€, if you are not already logged in you will need to, youā€™ll see your orders, then select ā€œCancel Subscriptionā€ for the order you would like to cancel. Yes, itā€™s that easy.

 

Our legal responsibility is to account owners. This means we cannot cancel an account at the request of anyone else. If you no longer know who the account owner is, contact us and weā€™ll reach out to any current account owners at the email addresses we have on file and try to get things figured out.

2. What happens when you cancel an account?

Personal Plans: You will not be charged again. If you paid for a month or a year subscription and then cancel before the paid period is up, we make sure you arenā€™t charged in the future. Your account on our Learning Management System will be accessible until your paid period ends. We do not prorate and credit back unused time. But checkout our Refund Policy, we aim to be fair so maybe we can do something to help. After that, your account on our Learning Management System will become inaccessible. Your account on our Shopify storefront will remain accessible in the event you want to view order history or restart your subscription.

 

Professional Plans: You will not be charged again. If you paid for a month or a year subscription for your user fees and then cancel before the paid period is up, we make sure you arenā€™t charged in the future. User accounts on our Learning Management System will be accessible until your paid period ends. We do not prorate and credit back unused time. But checkout our Refund Policy, we aim to be fair so maybe we can do something to help. After that, any user accounts associated with your account on our Learning Management System will become inaccessible. Your account on our Shopify storefront will remain accessible in the event you want to view order history or restart your subscription.

 

Enterprise Plans: You will not be charged your monthly hosting fee again. If you paid for it on a month or a year subscription and then cancel before the paid period is up, we make sure you arenā€™t charged in the future. Access to our courses in your Learning Management System will continue to be available until your paid period ends, unless you ask us to cut off access before. We do not prorate and credit back unused time, but checkout our Refund Policy, we aim to be fair so maybe we can do something to help. You will be required to pay any user fees generated per our normal agreement, until our courses are no longer generating user activity from your LMS.

3. What happens to our data?

We keep your order records generated from your subscription purchases in our Shopify store indefinitely. You can access these records by logging into your Shopify account on our website.

 

Once your account is canceled and your paid period has ended you will no longer have access to our Learning Management System (or SCORM Servers for Enterprise Customers). This means you will not be able to access your training records, exam results, or any other information generated and collected in association with the training activity conducted on our LMS (or SCORM Servers for Enterprise customers) for you or any of your users. 

 

We may retain or permanently delete this information in our LMS (or SCORM Servers for Enterprise customers) on canceled accounts at our discretion. So, before you cancel make sure you get copies of any training records that you want to retain, there is no guarantee that those records will be available after you cancel your account.

4. OSSS initiated cancellations

We may cancel accounts in certain circumstance. This may occur; immediately after a trial has expired without being upgraded, or 30 days after being frozen due to billing failures, or after 30 days of inactivity on a free account. We also retain the right to suspend or terminate accounts as outlined in our Plan Licenses.