We are committed to delivering outstanding customer support through two distinct channels: General Support and Lean Six Sigma (LSS) Subject Matter Expert (SME) Support.
General Support:
This comprehensive support encompasses the purchase, utilization, and integration of SixCamp courses and Learning Management System. It includes technical expertise to facilitate the seamless integration of our content within your systems and environment. This support is provided at no cost and is subject to minimal limitations.
Lean Six Sigma (LSS) Subject Matter Expert (SME) Support:
This includes the technical expertise to support your Program Managers, Team Members, Instructors, and Coaches throughout the entire organization, including End-User Learners. We offer a virtually unlimited amount of support to clarify the elements of our courses that you believe are incorrect or unclear. However, we do not provide LSS SME support to teach you Lean Six Sigma outside of the courseware. In other words, we are not your trainer. Organizations that utilize our courses typically provide in-house or contracted SME support to their learners. Individual learners may not always have access to this level of support, therefore, as a convenience, learners may purchase blocks of support for $195 per hour, fulfilled via email / chat / forum with a Master Black Belt instructor.
Our Goal:
In all matters, our objective is to promptly respond to your request by either acknowledging its receipt or providing a comprehensive solution within 48 business hours. You can reach us here, anytime.